What’s Included
GYMSTE Mini Stepper + 26-Piece Resistance Band Set
✅ Mini Stepper Machine
Compact stair-climbing motion for cardio and leg toning
Built-in LCD display (steps, time, calories)
Heavy-duty steel frame, 330 lbs (150 kg) weight capacity
Hydraulic shock absorbers for smooth movement
Non-slip pedals and stabilizing base
✅ 5-Level Loop Resistance Bands Set
5 different tension levels (X-Light to X-Heavy)
Ideal for glutes, arms, legs, and full-body activation
Made from 100% natural latex
✅ 21-Piece Tube Resistance Band Set
Color-coded bands with carabiners for adjustable resistance
Can be used individually or combined for up to [XX lbs/kg]
Includes:
5 × Resistance tubes
2 × Handles
2 × Ankle straps
1 × Door anchor
1 × Carry bag
10 × Accessory clips
✅ Extra Accessories
Ankle handles for leg workouts
Door anchor for upper-body training
Carry bag for easy storage
User manual + quick start guide
1-Year limited warranty
Shipping Policy
Worldwide Shipping
We proudly ship worldwide to most countries.
All orders are fulfilled and shipped directly from our international warehouse in China.
Processing & Delivery Time
Processing time: 1–3 business days
Average delivery time: 10–30 business days depending on destination
Most customers receive their orders within 14 days (including processing).
After dispatch, average delivery takes 4–10 business days.
Please note that weekends or public holidays may affect delivery schedules.
We always do our best to ensure your order arrives as quickly as possible.
Order Fulfillment & Tracking
Once your order is processed and shipped, you will receive a tracking number by email (and by text if you provided a phone number).
You can track your package using the link included in your shipping confirmation email.
Please allow 2–4 business days for tracking updates to appear in the system after dispatch.
Wrong Address Disclaimer
Please double-check your shipping details before completing checkout.
If you entered an incorrect address, contact us immediately at contact@gymste.com
We try to process orders quickly, so once an order has been fulfilled, we may not be able to update the address.
Lost or Stolen Packages
We are not responsible for lost or stolen packages confirmed as delivered to the address provided at checkout.
If your tracking information states that your package was delivered but you have not received it, please contact your shipping carrier directly using the details from your tracking page.
For further assistance, you can reach us anytime at contact@gymste.com and our support team will guide you through the process
Return & Refund Policy
Thank you for shopping with us. We want you to be completely satisfied with your purchase. Please read our return and refund policy carefully before making a purchase.
1. Return Period
We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.
To be eligible for a return, your item must:
Be in the same condition that you received it (unworn, unused, with tags, and in its original packaging).
Include the receipt or proof of purchase.
Items returned without prior approval or past the 30-day period will not be accepted.
2. Order Cancellations
Orders can only be canceled within 24 hours of being placed. After this window, your order will already be in processing and cannot be canceled.
3. How to Request a Return
To start a return, please contact us at contact@gymste.com.
If your return is accepted, we will send you detailed instructions on how and where to send your package.
You must return the product in its original packaging.
Items not returned in their original packaging will be eligible only for a partial refund (70%).
Items sent back without an approved return authorization will not be accepted.
4. Return Shipping Cost
Customers are responsible for return shipping costs, unless the product is defective or incorrect.
We currently do not provide prepaid return labels.
There are no restocking fees.
Refunds will only be issued for the cost of the returned items.
Any shipping costs, expedited processing, or insurance add-ons are non-refundable.
5. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 30 days of delivery at contact@gymste.com with photo or video evidence.
Once verified, we will send you a replacement at no cost, using an expedited shipping method.
6. Refund Process
Once your returned item is received and inspected, you will receive an email notification confirming receipt and approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Please note that processing times may vary depending on your bank or payment provider.
7. Late or Missing Refunds
If you haven’t received your refund after the standard processing time:
Check your bank or card account again.
Contact your payment provider, as refunds can take 2–4 business days to post.
If the issue persists, contact us at contact@gymste.com with your order number for further assistance.
8. Exchanges
If you wish to exchange an item due to personal preference (such as ordering the wrong product or color), you will be responsible for the return shipping cost.
We will send the replacement item once the original product has been received and inspected.
9. Return Address
All authorized returns must be sent to the address provided by our support team during your return approval process.
We cannot accept packages returned to any other address or without prior authorization.
Questions? Contact Us Here
We’re here to help with any questions about your order, product information, or general inquiries.
Our customer support team strives to respond to all messages within 24 hours (Mon–Fri).
Phone Support
+1 (813) 522-7550
Available Monday to Friday, 9:00 AM – 6:00 PM (local time)
If we’re unable to answer immediately, please leave a voicemail, and a support representative will return your call as soon as possible.
Email Support
For all inquiries related to orders, returns, or general questions, contact us at:
contact@gymste.com
We recommend including your order number in the subject line to help us respond faster.
Mailing Address
GYMSTE
7901 4th Street North
St. Petersburg, FL, United States
Please note: this address is for correspondence only. Product returns should only be sent to the return address provided by our support team during the return authorization process.
Support Hours
Monday – Friday: 9:00 AM – 6:00 PM
Saturday & Sunday: Closed
All emails and voicemails received outside business hours will be answered the next business day.
